Maintenance works on SFT platform.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 2026 - 22:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Apr 22, 2026 22:00 - Apr 23, 2026 02:40 CEST
Update - We will be undergoing scheduled maintenance during this time.
Apr 22, 2026 22:00 - Apr 23, 2026 02:40 CEST
Scheduled - Dear Customers,
As part of our ongoing commitment to delivering best‑in‑class services to our customers worldwide, we will be performing planned maintenance on the SFT platform.
Please note that during the maintenance window, mobility and usage events may be delivered with a delay of up to 50 minutes, within the time interval from 22:30 to 23:20 CET.
Our teams will closely monitor service availability during the maintenance and once the window has completed to ensure normal operations are fully restored.
In the unlikely event that you observe any abnormal behavior, please do not hesitate to contact our support team at customer.care@bics.com.
Thank you for your understanding.
Apr 22, 2026 22:00 - Apr 23, 2026 02:40 CEST
Data service degradation in Kuwait networks
Identified - Dear customers,
kindly note that data traffic in Kuwait is still blocked. We will notify you immediately once we receive any further updates.
Mar 10, 2026 - 08:15 CET
Update - We have received confirmation from local operators by phone call that data service has been blocked for all international roaming SIMs because of government instruction. And there is no further information about when the block will be removed.
We will follow up with local operators.
Mar 09, 2026 - 09:12 CET
Investigating - We have detected a data service degradation in all Kuwait 4G networks since 22:00 UTC. Currently, network attach is rejected by the local 4G operator networks. Data service is available only in Kuwait 2G networks.

We are requesting local operators to investigate the issue.
Mar 09, 2026 - 08:53 CET
Management Portal Under Maintenance
API Operational
Mobile Core Network Operational
Data Connectivity Operational
SMS Connectivity Operational
Signalling Connectivity Operational
Roaming Destinations Operational
SFTP data stream Under Maintenance
API data stream Under Maintenance
eSIM for Consumer platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

SFT: New SIM for Things Portal Apr 23, 2026 11:00-13:00 CEST

Dear Valued Partner,
Please be informed that following the resolution of several minor issues, the launch of the new portal will be completed.

Here is what to expect after the completion:

NEW Portal:
https://sft.bics.com
The new portal URL will switch the https://sftnew.bics.com to our main URL https://sft.bics.com.

LEGACY https://sft-legacy.bics.com
The legacy portal will move to a new URL. Available after the switch. Both portals will run side by side for two months. After that period, this URL will be disabled.

HELP https://help.sft.bics.com
New dedicated help centre for the new portal.

The SIM for Things APIs and the API URL (api.sft.bics.com) are not impacted by this change. All existing API integrations will continue to work as before.
Please note that during this maintenance window, you may experience a brief interruption in access to the portal.
Posted on Apr 22, 2026 - 17:11 CEST

CGNAT upgrade in Singapore. Apr 29, 2026 18:30-21:00 CEST

Dear Customers,
As part of our ongoing commitment to delivering best-in-class services worldwide, we will be performing an upgrade of our CGNAT infrastructure in Singapore.
During this maintenance activity, data sessions established via this node may experience brief interruptions of up to one minute.
Please be assured that our teams will closely monitor service availability throughout the maintenance window and immediately afterward to ensure service stability.
Posted on Apr 21, 2026 - 15:51 CEST
System Metrics Month Week Day
API Uptime
Fetching
Apr 22, 2026
SFT: New SIM for Things Portal
Postmortem - Read details
Apr 22, 11:12 CEST
Completed - The scheduled maintenance has been completed.
Apr 22, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 09:00 CEST
Scheduled - Dear Valued Partner,
We would like to remind you — following our previous email notification —that on 22 April we will be launching a new portal.
The new portal features a refreshed design, a reorganized menu structure, and improved performance, while all the features and functionalities you rely on will remain fully available.

Here is what to expect:

NEW Portal:
https://sft.bics.com
The new portal URL will switch the https://sftnew.bics.com to our main URL https://sft.bics.com.

LEGACY https://sft-legacy.bics.com
The legacy portal will move to a new URL. Available after the switch. Both portals will run side by side for two months. After that period, this URL will be disabled.

HELP https://help.sft.bics.com
New dedicated help centre for the new portal.

The SIM for Things APIs and the API URL (api.sft.bics.com) are not impacted by this change. All existing API integrations will continue to work as before.
Please note that during this maintenance window, you may experience a brief interruption in access to the portal.

We value your feedback and if you notice anything unexpected, please log a support ticket.
Apr 16, 18:30 CEST
Apr 21, 2026
Planned maintenance on HSS.
Completed - The scheduled maintenance has been completed.
Apr 21, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 09:00 CEST
Scheduled - Dear customers
We are going to perform a planned maintenance on HSS. We do not foresee any impact for your traffic.

Please note that we will check the availability of your service after the maintenance window has passed.

Should you have any questions or require further clarification, please do not hesitate to reach out to our 24/7 customer support team. We value your partnership and appreciate your understanding during this essential maintenance period.

In the exceptional situation if you detect something abnormal please do not hesitate to contact our support team at customer.care@bics.com.

We remain committed to providing you with exceptional service.
Apr 13, 11:21 CEST
Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026
Service switchover to Brussels environment.
Completed - The scheduled maintenance has been completed.
Apr 16, 03:00 CEST
Update - dear customers,
the configuration will be reverted, services restored, monitoring is ongoing.
Apr 16, 02:22 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 02:00 CEST
Scheduled - Dear Valued Customer

We would like to remind you that, following the successful completion of the stability period, the configuration will be reverted from European resilience environment to its original state.

Planned service interruption window for the reversion:
Start: 16/04, 02:00 AM CET
End: 16/04, 02:30 AM CET

The expected service interruption may last up to 30 minutes. We will inform you as soon as all services have been fully restored.

What to expect during the service reversion:
• API request processing: temporarily unavailable (requests may time out or return errors)
• SMS services: temporarily unavailable
• Data streams (API callbacks and SFTP): temporarily unavailable
• Portal/UI: temporarily unavailable
• Device connectivity: no impact expected

Recommendations for your provisioning workflows and integrations:
• If your system already includes automated retry logic, no action is required; services will resume automatically once the reversion is complete.
• If you run scheduled batch operations or provisioning jobs, we recommend executing them outside the maintenance window.
• No changes are required to your devices or SIM configurations.

We will actively monitor all services throughout the test and in the hours that follow. Once the reversion is successfully completed, we will send a confirmation notification.
If you observe any unexpected behavior after the maintenance window, please contact our support team at customer.care@bics.com.
Apr 15, 08:47 CEST
Apr 15, 2026

No incidents reported.

Apr 14, 2026
Service migration to dedicated European resilience environment
Completed - The scheduled maintenance has been completed.
Apr 14, 05:30 CEST
Update - Dear customers, please be informed that migration was done and API services were restored. Maintenance is still in progress and we continue monitoring.
Apr 14, 02:32 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 01:30 CEST
Scheduled - Dear Valued Customer

As part of our ongoing investment in platform reliability, we have implemented a dedicated European resilience environment for the SIM for Things platform. This additional site ensures that, in the unlikely event of a primary infrastructure failure, your IoT services can be restored more quickly, providing an enhanced layer of protection for your connected devices and operations.
To validate that failover between environments works as expected, we will conduct a planned service migration during the maintenance window outlined below.

Planned service interruption window:
Migration:
Start: 14/04, 02:00 AM CET
End: 14/04, 02:30 AM CET
Reversion:
Start: 16/04, 02:00 AM CET
End: 16/04, 02:30 AM CET


The expected service interruption may last up to 30 minutes. We will inform you as soon as all services have been fully restored.

What to expect during the service migration:
• API request processing: temporarily unavailable (requests may time out or return errors)
• SMS services: temporarily unavailable
• Data streams (API callbacks and SFTP): temporarily unavailable
• Portal/UI: temporarily unavailable
• Device connectivity: no impact expected

Recommendations for your provisioning workflows and integrations:
• If your system already includes automated retry logic, no action is required; services will resume automatically once the migration is complete.
• If you run scheduled batch operations or provisioning jobs, we recommend executing them outside the maintenance window.
• No changes are required to your devices or SIM configurations.

Following the successful completion of the stability period, we will revert the configuration to its original state. This step is required to finalize the overall validation process.
The reversion is planned for 16 April. Please note that this activity will involve a planned service interruption similar to the one described above. We are taking all necessary measures to minimize any impact and ensure a smooth transition.

We will actively monitor all services throughout the test and in the hours that follow. Once the migration is successfully completed, we will send a confirmation notification.
If you observe any unexpected behavior after the maintenance window, please contact our support team at customer.care@bics.com.
We appreciate your understanding. This investment in resilience is a direct step toward higher platform availability and improved service continuity for your IoT operations.
Apr 7, 15:09 CEST
Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

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