Update - We are continuing to monitor for any further issues.
Jan 13, 2026 - 18:00 CET
Jan 13, 2026 - 18:00 CET
Monitoring - Dear Customers,
Please be informed that, according to the Uganda Communications Commission, data services in Uganda have been temporarily suspended due to election-related procedures.
Unfortunately, BICS has no influence over this situation.
We will keep you updated as soon as new information becomes available.
Jan 13, 2026 - 18:00 CET
Please be informed that, according to the Uganda Communications Commission, data services in Uganda have been temporarily suspended due to election-related procedures.
Unfortunately, BICS has no influence over this situation.
We will keep you updated as soon as new information becomes available.
Jan 13, 2026 - 18:00 CET
Management Portal
Operational
API
Operational
Mobile Core Network
Operational
Data Connectivity
Operational
SMS Connectivity
Operational
Signalling Connectivity
Operational
Roaming Destinations
Operational
SFTP data stream
Operational
API data stream
Operational
eSIM for Consumer platform
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
User Plane Function nodes Upgrade (stage 3) Jan 15, 2026 08:00-12:00 CET
Dear customers
We are going to perform a planned maintenance (upgrade) on our User Plane Function nodes.
During this activity, data sessions for some devices will be closed and re-established via other UPF.
This procedure should be seamless for your devices.
Please note that we will check the availability of your service after the maintenance window has passed.
Should you have any questions or require further clarification, please do not hesitate to reach out to our 24/7 customer support team. We value your partnership and appreciate your understanding during this essential maintenance period.
In the exceptional situation if you detect something abnormal please do not hesitate to contact our support team at customer.care@bics.com.
We remain committed to providing you with exceptional service.
Posted on Jan 07, 2026 - 09:44 CET
We are going to perform a planned maintenance (upgrade) on our User Plane Function nodes.
During this activity, data sessions for some devices will be closed and re-established via other UPF.
This procedure should be seamless for your devices.
Please note that we will check the availability of your service after the maintenance window has passed.
Should you have any questions or require further clarification, please do not hesitate to reach out to our 24/7 customer support team. We value your partnership and appreciate your understanding during this essential maintenance period.
In the exceptional situation if you detect something abnormal please do not hesitate to contact our support team at customer.care@bics.com.
We remain committed to providing you with exceptional service.
Posted on Jan 07, 2026 - 09:44 CET
Maintenance works on infrastructure in Brussels Jan 19, 2026 09:00-18:00 CET
Dear customers,
As a part of our continued commitment in providing the best in class services to our valued customers worldwide, we will execute planned maintenance works on infrastructure in Brussels.
We do not anticipate any impact on your services during this activity; however, enhanced monitoring will be in place throughout the maintenance window.
Rest assured, we will monitor the availability of your service both during and after the maintenance window.
In the exceptional situation if you detect something abnormal please do not hesitate to contact our support team at customer.care@bics.com.
Posted on Jan 12, 2026 - 14:36 CET
As a part of our continued commitment in providing the best in class services to our valued customers worldwide, we will execute planned maintenance works on infrastructure in Brussels.
We do not anticipate any impact on your services during this activity; however, enhanced monitoring will be in place throughout the maintenance window.
Rest assured, we will monitor the availability of your service both during and after the maintenance window.
In the exceptional situation if you detect something abnormal please do not hesitate to contact our support team at customer.care@bics.com.
Posted on Jan 12, 2026 - 14:36 CET
MySQL DB Upgrade Jan 20, 2026 06:00-12:00 CET
Dear customers
As a part of our continued commitment in providing the best-in-class services to our valued customers worldwide, BICS will perform a mySQL upgrade on some DB nodes.
No service impact is expected.
As usual close monitoring is organised by BICS.
Posted on Jan 12, 2026 - 14:46 CET
As a part of our continued commitment in providing the best-in-class services to our valued customers worldwide, BICS will perform a mySQL upgrade on some DB nodes.
No service impact is expected.
As usual close monitoring is organised by BICS.
Posted on Jan 12, 2026 - 14:46 CET