All Systems Operational

Management Portal Operational
API Operational
Mobile Core Network Operational
Data Connectivity Operational
SMS Connectivity Operational
Signalling Connectivity Operational
Roaming Destinations Operational
SFTP data stream Operational
API data stream Operational
eSIM for Consumer platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CGNAT upgrade in Marseille. Sep 10, 2026 22:00 - Sep 11, 2026 03:00 CEST

Dear Customers,
As part of our ongoing commitment to delivering best-in-class services worldwide, we will be performing an upgrade of our CGNAT infrastructure in Marseille.
During this maintenance activity, data sessions established via this node may experience brief interruptions of up to one minute.
Please be assured that our teams will closely monitor service availability throughout the maintenance window and immediately afterward to ensure service stability.
Posted on Sep 03, 2026 - 16:31 CEST
System Metrics Month Week Day
API Uptime
Fetching

Sep 5, 2026

No incidents reported today.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

CGNAT upgrade in Singapore.
Completed - The scheduled maintenance has been completed.
Aug 27, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 19:00 CEST
Scheduled - Dear Customers,
As part of our ongoing commitment to delivering best-in-class services worldwide, we will be performing an upgrade of our CGNAT infrastructure in Singapore.
During this maintenance activity, data sessions established via this node may experience brief interruptions of up to one minute.
Please be assured that our teams will closely monitor service availability throughout the maintenance window and immediately afterward to ensure service stability.
Aug 13, 14:57 CEST

Aug 26, 2026

SFT Services Degradation
Postmortem - Read details
Sep 3, 12:00 CEST
Resolved - Dear Customers,

Following continued observation, we can confirm that all SFT services have remained stable, running via Marseille site. We are therefore closing this incident.

A detailed Root Cause Analysis will follow in the coming days.

Thank you for your patience and understanding throughout this incident.

Kind Regards,
BICS Support Team
Aug 26, 21:17 CEST
Update - Please be informed that BICS faced a SIM for Things incident on 26/8/2026, all SFT services went down at 11:50 GMT, following the degradation that had started at 11:15 GMT. Impact was noticed for traffic, provisioning, portal and API services during this time.

The troubleshooting measures involved switchover from site in Brussels to Marseille, that was successful after requiring some additional configurations.
Since 14:30 GMT, the API and portal serviced had been restored, while data/traffic was restored gradually in a controlled way.

All teams are mobilised around the clock to follow up the situation.
The services are currently running via Marseille site, and we are keeping a freeze of activity for Marseille data center, to ensure stability.
Strict monitoring is ongoing.

Detailed Root cause analysis will be conducted and shared in the coming days.
Aug 26, 19:02 CEST
Update - Dear Partner,

Portal and API services, which are now operating normally.

Data services are also recovering.

We will provide further updates as more information becomes available.

Thank you for your continued patience and understanding.

Kind Regards,
BICS Support Team
Aug 26, 17:49 CEST
Update - Dear Partner,

We are seeing continued recovery of the Portal and API services, which are now returning to normal operation.

Data services, however, are still experiencing some degradation and might take a bit more time to fully recover and our teams continue to monitor the situation closely.

We will provide further updates as more information becomes available.

Thank you for your continued patience and understanding.

Kind Regards,
BICS Support Team
Aug 26, 16:46 CEST
Update - Dear Partner,

We are observing that the portal and API services are recovering now.
For data services we are still observing degradation

We keep monitoring closely and will share further updates.
Thank you for your patience and understanding.

Kind Regards,
BICS Support Team,
Aug 26, 15:08 CEST
Update - We are continuing to investigate this issue.
Aug 26, 13:52 CEST
Investigating - Dear customers,

We are currently experiencing partial service degradation affecting SFT services. Our team is aware of the issue and actively investigating the root cause.
Further updates will be shared as more information becomes available.

We apologize for any inconvenience and thank you for your patience.

BICS Support Team
Aug 26, 13:51 CEST

Aug 25, 2026

SIM for Things - New Release 26.3
Completed - The scheduled maintenance has been completed.
Aug 25, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 20:00 CEST
Scheduled - Dear Valued Partner,

We are pleased to announce the release of version 26.3 of our SIM for Things Portal. This update brings several new features and enhancements.

You can find more details here:

Release Notes: Release 26.3.0 - August 25, 2026 | SIM for Things Help Center
Updated Documentation: https://help.sft.bics.com

For any question, please contact your Account Manager or your Customer Success Team contact person.

During the deployment no impact is expected and close monitoring is organised by BICS.
Aug 18, 21:03 CEST

Aug 24, 2026

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

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