dear customers, the configuration will be reverted, services restored, monitoring is ongoing.
Posted Apr 16, 2026 - 02:22 CEST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 16, 2026 - 02:00 CEST
Scheduled
Dear Valued Customer
We would like to remind you that, following the successful completion of the stability period, the configuration will be reverted from European resilience environment to its original state.
Planned service interruption window for the reversion: Start: 16/04, 02:00 AM CET End: 16/04, 02:30 AM CET
The expected service interruption may last up to 30 minutes. We will inform you as soon as all services have been fully restored.
What to expect during the service reversion: • API request processing: temporarily unavailable (requests may time out or return errors) • SMS services: temporarily unavailable • Data streams (API callbacks and SFTP): temporarily unavailable • Portal/UI: temporarily unavailable • Device connectivity: no impact expected
Recommendations for your provisioning workflows and integrations: • If your system already includes automated retry logic, no action is required; services will resume automatically once the reversion is complete. • If you run scheduled batch operations or provisioning jobs, we recommend executing them outside the maintenance window. • No changes are required to your devices or SIM configurations.
We will actively monitor all services throughout the test and in the hours that follow. Once the reversion is successfully completed, we will send a confirmation notification. If you observe any unexpected behavior after the maintenance window, please contact our support team at customer.care@bics.com.
Posted Apr 15, 2026 - 08:47 CEST
This scheduled maintenance affected: Management Portal, API, SMS Connectivity, SFTP data stream, and API data stream.