API and Portal services are now restored back to normal values. Thank you for your patience and understanding.
Regards.
Posted Jun 25, 2025 - 10:25 CEST
Update
Dear Partner,
Data services have been now restored. We are working on the API and Portal degradation. Thank you.
Regards.
Posted Jun 25, 2025 - 10:09 CEST
Update
Dear Partner,
We are observing degradation with our API Services, Portal and Data. We are aware of the problem and are working on restoring the services as soon as possible. Further information will be shared.
Regards.
Posted Jun 25, 2025 - 09:35 CEST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 25, 2025 - 08:00 CEST
Scheduled
Dear customers We are going to perform a planned maintenance (upgrade) on our User Plane Function nodes. During this activity, data sessions for some devices will be closed and re-established via other UPF.
This procedure should be seamless for your devices. Please note that we will check the availability of your service after the maintenance window has passed.
Should you have any questions or require further clarification, please do not hesitate to reach out to our 24/7 customer support team. We value your partnership and appreciate your understanding during this essential maintenance period.
In the exceptional situation if you detect something abnormal please do not hesitate to contact our support team at customer.care@bics.com.
We remain committed to providing you with exceptional service.
Posted Jun 16, 2025 - 11:45 CEST
This scheduled maintenance affected: Mobile Core Network and Data Connectivity.