Service migration to dedicated European resilience environment
Scheduled for Apr 14, 01:30 - 03:30 CEST
Scheduled
Dear Valued Customer
As part of our ongoing investment in platform reliability, we have implemented a dedicated European resilience environment for the SIM for Things platform. This additional site ensures that, in the unlikely event of a primary infrastructure failure, your IoT services can be restored more quickly, providing an enhanced layer of protection for your connected devices and operations. To validate that failover between environments works as expected, we will conduct a planned service migration during the maintenance window outlined below.
Planned service interruption window: Migration: Start: 14/04, 02:00 AM CET End: 14/04, 02:30 AM CET Reversion: Start: 16/04, 02:00 AM CET End: 16/04, 02:30 AM CET
The expected service interruption may last up to 30 minutes. We will inform you as soon as all services have been fully restored.
What to expect during the service migration: • API request processing: temporarily unavailable (requests may time out or return errors) • SMS services: temporarily unavailable • Data streams (API callbacks and SFTP): temporarily unavailable • Portal/UI: temporarily unavailable • Device connectivity: no impact expected
Recommendations for your provisioning workflows and integrations: • If your system already includes automated retry logic, no action is required; services will resume automatically once the migration is complete. • If you run scheduled batch operations or provisioning jobs, we recommend executing them outside the maintenance window. • No changes are required to your devices or SIM configurations.
Following the successful completion of the stability period, we will revert the configuration to its original state. This step is required to finalize the overall validation process. The reversion is planned for 16 April. Please note that this activity will involve a planned service interruption similar to the one described above. We are taking all necessary measures to minimize any impact and ensure a smooth transition.
We will actively monitor all services throughout the test and in the hours that follow. Once the migration is successfully completed, we will send a confirmation notification. If you observe any unexpected behavior after the maintenance window, please contact our support team at customer.care@bics.com. We appreciate your understanding. This investment in resilience is a direct step toward higher platform availability and improved service continuity for your IoT operations.
Posted Apr 07, 2026 - 15:09 CEST
This scheduled maintenance affects: Management Portal, API, SMS Connectivity, SFTP data stream, and API data stream.