All Systems Operational

Management Portal Operational
API Operational
Mobile Core Network Operational
Data Connectivity Operational
SMS Connectivity Operational
Signalling Connectivity Operational
Roaming Destinations Operational
SFTP data stream Operational
API data stream Operational
eSIM for Consumer platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance works on SFT platform (HSS). Oct 7, 2025 09:00-12:00 CEST

Dear customers,

As a part of our continued commitment in providing the best in class services to our valued customers worldwide, we will execute planned maintenance works on SFT platform (HSS extension).

Please note that no impact is expected for your traffic.
We will check the availability of your services during and after the maintenance window has passed.

In the exceptional situation if you detect something abnormal please do not hesitate to contact our support team at customer.care@bics.com.

Posted on Oct 01, 2025 - 14:31 CEST

Marseille Data Center maintenance Oct 9, 2025 19:30-23:00 CEST

Dear customers
As a part of our continued commitment in providing the best-in-class services to our valued customers worldwide, BICS will perform redeployment activity in our Marseille data center.

Due to redundancy no traffic impact is expected.

As usual close monitoring is organised by BICS.

Posted on Oct 02, 2025 - 10:33 CEST
API Uptime
Fetching
Oct 2, 2025
Completed - The scheduled maintenance has been completed.
Oct 2, 04:15 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 00:15 CEST
Scheduled - Dear customers
As a part of our continued commitment in providing the best-in-class services to our valued customers worldwide,
BICS will perform a Router Upgrade in our Brussels data center.

Due to redundancy no traffic impact is expected.

As usual close monitoring is organised by BICS.

Sep 23, 16:28 CEST
Oct 1, 2025

No incidents reported.

Sep 30, 2025

No incidents reported.

Sep 29, 2025

No incidents reported.

Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025

No incidents reported.

Sep 25, 2025
Completed - The scheduled maintenance has been completed.
Sep 25, 04:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 20:00 CEST
Scheduled - Dear Valued Partner,

We are pleased to announce the release of version 4.19 of our SIM for Things Portal. This update brings several new features and enhancements.

You can find more details here:
• Release Notes: https://docs.sft.bics.com/sft/release-4-19-0-september-25-2025
• Updated Documentation: https://docs.sft.bics.com

For any question, please contact your Account Manager or your Customer Success Team contact person.

We don't expect any interruptions for your services during the deployment.
Rest assured, we will monitor the availability of your service both during and after the maintenance window.

In the exceptional situation if you detect something abnormal please do not hesitate to contact our support team at customer.care@bics.com.

Sep 18, 18:03 CEST
Sep 24, 2025
Sep 23, 2025
Completed - The scheduled maintenance has been completed.
Sep 23, 15:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 13:30 CEST
Scheduled - Dear Customers,
As a part of our continued commitment in providing the best-in-class services to our valued customers worldwide, BICS is planning an upgrade of the reporting platform.

Activity: Software Upgrade impacting the reporting Platform.

Impact: No report will be accessible for about 30 mins. Data Delay will be recovered at the end of the intervention. No data loss.

Sep 19, 16:08 CEST
Sep 22, 2025

No incidents reported.

Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

Sep 19, 2025

No incidents reported.

Sep 18, 2025

No incidents reported.