Monitoring - Dear Customer,
Due to a decision of the Russian State authority, on the grounds of State and public security, SMS and Data roaming services on mobile networks in Russia are activated with a 24-hour delay after initial network registration.
BICS does not have any control nor influence over this delayed service activation.
If you have any questions or need further information, please feel free to reach out to your account manager.
Oct 17, 2025 - 16:04 CEST
Due to a decision of the Russian State authority, on the grounds of State and public security, SMS and Data roaming services on mobile networks in Russia are activated with a 24-hour delay after initial network registration.
BICS does not have any control nor influence over this delayed service activation.
If you have any questions or need further information, please feel free to reach out to your account manager.
Oct 17, 2025 - 16:04 CEST
Update - Dear Customer,
We see SMS and Data roaming traffic resuming in Russia after the service interruption on 5th October due to a decision of the Russian State authority, on the grounds of State and public security.
We have yet to receive a confirmation from Russian operators that the SMS and data roaming services have been fully restored.
If you have any questions or need further information, please feel free to reach out to your account manager.
Thank you for your cooperation
Oct 16, 2025 - 17:49 CEST
We see SMS and Data roaming traffic resuming in Russia after the service interruption on 5th October due to a decision of the Russian State authority, on the grounds of State and public security.
We have yet to receive a confirmation from Russian operators that the SMS and data roaming services have been fully restored.
If you have any questions or need further information, please feel free to reach out to your account manager.
Thank you for your cooperation
Oct 16, 2025 - 17:49 CEST
Identified - Dear Customer,
Russian operators have temporarily suspended Data and SMS service in Russia for inbound roaming due to a decision of the Russian State authority, on the grounds of State and public security.
BICS does not have any control nor influence over this decision and has no other choice than to notify you of said suspension.
Please rest assured that BICS is closely monitoring the situation and will work to re-establish the traffic as soon as permitted to do so by the Russian operators.
We understand the inconvenience this may cause and appreciate your understanding and patience during this time.
If you have any questions or need further information, please feel free to reach out to your account manager.
Thank you for your cooperation
Oct 10, 2025 - 14:27 CEST
Russian operators have temporarily suspended Data and SMS service in Russia for inbound roaming due to a decision of the Russian State authority, on the grounds of State and public security.
BICS does not have any control nor influence over this decision and has no other choice than to notify you of said suspension.
Please rest assured that BICS is closely monitoring the situation and will work to re-establish the traffic as soon as permitted to do so by the Russian operators.
We understand the inconvenience this may cause and appreciate your understanding and patience during this time.
If you have any questions or need further information, please feel free to reach out to your account manager.
Thank you for your cooperation
Oct 10, 2025 - 14:27 CEST
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Operational
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Operational
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Operational
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Operational
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Operational
eSIM for Consumer platform
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Degraded Performance
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Maintenance
Scheduled Maintenance
Maintenance works on infrastructure in Brussels Nov 20, 2025 08:00-18:00 CET
Dear customers,
As a part of our continued commitment in providing the best in class services to our valued customers worldwide, we will execute planned maintenance works on infrastructure in Brussels.
During this activity, data sessions for some devices will be closed and re-established.
This procedure should be seamless for your devices.
Rest assured, we will monitor the availability of your service both during and after the maintenance window.
In the exceptional situation if you detect something abnormal please do not hesitate to contact our support team at customer.care@bics.com.
Posted on Nov 14, 2025 - 06:37 CET
As a part of our continued commitment in providing the best in class services to our valued customers worldwide, we will execute planned maintenance works on infrastructure in Brussels.
During this activity, data sessions for some devices will be closed and re-established.
This procedure should be seamless for your devices.
Rest assured, we will monitor the availability of your service both during and after the maintenance window.
In the exceptional situation if you detect something abnormal please do not hesitate to contact our support team at customer.care@bics.com.
Posted on Nov 14, 2025 - 06:37 CET