All Systems Operational
Management Portal Operational
API Operational
Mobile Core Network Operational
Data Connectivity Operational
SMS Connectivity Operational
Signalling Connectivity Operational
Roaming Destinations Operational
SFTP data stream Operational
API data stream Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned works on SIM for Things platform. Nov 26, 2024 05:00-08:00 CET
Dear customers,

As a part of our continued commitment in providing the best in class services to our valued customers worldwide, we are going to perform a planned maintenance on our platform, capacity extension.

Please note that no impact is expected for your traffic.

We will check the availability of your services after the maintenance window has passed.
In the exceptional situation if you detect something abnormal please do not hesitate to contact our support team at customer.care@bics.com.

Posted on Nov 20, 2024 - 17:53 CET
Brussels Data Center Power Works Nov 27, 2024 07:00-13:00 CET
Dear customers.

As part of our continued commitment in providing the best in class services to our valued customers worldwide,
BICS will perform Power Works in our Brussels data center.

The activities will be split and performed on the following days:

Date 27/11/2024:
Time start 06:00 GMT
Time end 12:00 GMT

Date 04/12/2024:
Time start 06:00 GMT
Time end 12:00 GMT

No impact is expected and close monitoring is organised by BICS.

Posted on Nov 20, 2024 - 18:00 CET
Maintenance works on infrastructure in EU region. Nov 27, 2024 22:00 - Nov 28, 2024 05:00 CET
Dear customers,

As a part of our continued commitment in providing the best in class services to our valued customers worldwide, we will execute planned maintenance works on infrastructure in EU region.

Please note that no impact is expected for your traffic.
We will check the availability of your services after the maintenance window has passed.

In the exceptional situation if you detect something abnormal please do not hesitate to contact our support team at customer.care@bics.com.

Posted on Nov 20, 2024 - 18:04 CET
Past Incidents
Nov 25, 2024

No incidents reported today.

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024
Completed - The scheduled maintenance has been completed.
Nov 21, 11:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 08:30 CET
Scheduled - Dear customers,

We are going to perform a planned maintenance on Marseille infrastructure. During this activity, data sessions for some devices will be closed and re-established. This procedure should be seamless for your devices. Please note that we will check the availability of your service after the maintenance window has passed.

In the exceptional situation, if you detect something abnormal please do not hesitate to contact our support team at customer.care@bics.com.

Should you have any questions or require further clarification, please do not hesitate to reach out to our customer support team. We value your partnership and appreciate your understanding during this essential maintenance period. We remain committed to providing you with exceptional service.

Nov 15, 13:59 CET
Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.