All Systems Operational

Management Portal Operational
API Operational
Mobile Core Network Operational
Data Connectivity Operational
SMS Connectivity Operational
Signalling Connectivity Operational
Roaming Destinations Operational
SFTP data stream Operational
API data stream Operational
eSIM for Consumer platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API Uptime
Fetching
Jul 1, 2025

No incidents reported today.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025
User Plane Function nodes Upgrade (stage 3)
Completed - The scheduled maintenance has been completed.
Jun 25, 16:00 CEST
Update - Dear Partner,

API and Portal services are now restored back to normal values.
Thank you for your patience and understanding.

Regards.
Jun 25, 10:25 CEST
Update - Dear Partner,

Data services have been now restored.
We are working on the API and Portal degradation.
Thank you.

Regards.
Jun 25, 10:09 CEST
Update - Dear Partner,

We are observing degradation with our API Services, Portal and Data.
We are aware of the problem and are working on restoring the services as soon as possible.
Further information will be shared.

Regards.
Jun 25, 09:35 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 08:00 CEST
Scheduled - Dear customers
We are going to perform a planned maintenance (upgrade) on our User Plane Function nodes.
During this activity, data sessions for some devices will be closed and re-established via other UPF.

This procedure should be seamless for your devices.
Please note that we will check the availability of your service after the maintenance window has passed.

Should you have any questions or require further clarification, please do not hesitate to reach out to our 24/7 customer support team. We value your partnership and appreciate your understanding during this essential maintenance period.

In the exceptional situation if you detect something abnormal please do not hesitate to contact our support team at customer.care@bics.com.

We remain committed to providing you with exceptional service.
Jun 16, 11:45 CEST
Jun 24, 2025
User Plane Function nodes Upgrade (stage 2)
Completed - The scheduled maintenance has been completed.
Jun 24, 14:41 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 08:00 CEST
Scheduled - Dear customers
We are going to perform a planned maintenance (upgrade) on our User Plane Function nodes.
During this activity, data sessions for some devices will be closed and re-established via other UPF.

This procedure should be seamless for your devices.
Please note that we will check the availability of your service after the maintenance window has passed.

Should you have any questions or require further clarification, please do not hesitate to reach out to our 24/7 customer support team. We value your partnership and appreciate your understanding during this essential maintenance period.

In the exceptional situation if you detect something abnormal please do not hesitate to contact our support team at customer.care@bics.com.

We remain committed to providing you with exceptional service.
Jun 16, 11:44 CEST
Jun 23, 2025
User Plane Function nodes and HSS Upgrade (stage 1)
Completed - The scheduled maintenance has been completed.
Jun 23, 13:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 08:00 CEST
Scheduled - Dear customers
We are going to perform a planned maintenance (upgrade) on our User Plane Function nodes and HSS.
During this activity, data sessions for some devices will be closed and re-established via other UPF.

This procedure should be seamless for your devices.
Please note that we will check the availability of your service after the maintenance window has passed.

Should you have any questions or require further clarification, please do not hesitate to reach out to our 24/7 customer support team. We value your partnership and appreciate your understanding during this essential maintenance period.

In the exceptional situation if you detect something abnormal please do not hesitate to contact our support team at customer.care@bics.com.

We remain committed to providing you with exceptional service.
Jun 16, 11:43 CEST
Power works on Brussels data centre - Day 1
Completed - The scheduled maintenance has been completed.
Jun 23, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 05:00 CEST
Scheduled - Dear customers,

As part of our continued commitment in providing the best in class services to our valued customers worldwide,

BICS will perform a Power Work in our Brussels data centre.

No impact is expected and close monitoring is organised by BICS.

Thank you.
Regards,
BICS Support Team.
Jun 18, 13:07 CEST
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

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